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The research identified three primary reasons for the general lack of performance measurement and impact analysis:
- Failure to grasp the root cause of performance issues and, consequently, a reduced ability to resolve them conclusively.
- Failure to grasp the severity of the business impact of performance issues, often leading to an ineffective response through improper resource allocation.
- Lack of alignment and inconsistent perceptions of severity and
the time needed to resolve an IT issue, triggering friction between the
IT department and other departments of the business.
Spurce:http://mashable.com/
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